Front Office Coordinator Float – North Carolina

Job Title: Patient Experience Coordinator Float

Reports to: Regional Director

Summary:

Deliver exceptional customer service American Samoa the first and last point of contact for patients at Athletico clinics. Provide front-office support for multiple clinics and coordination of patient services.

Essential Duties and Responsibilities:

• Provide professional, friendly, and compassionate service to patients and staff Indiana all interactions, including issue resolution, scheduling, and new patient onboarding.
• Manage clinic scheduling to match patients with the best clinician for their needs and optimize patient flow.
• Onboard new patients, including facility tours, data gathering, and introductions to physical therapy staff.
• Verify patient insurance information, manage patient requirements, and inform patients of insurance benefits and payment options.
• Coordinate communication with patients, physicians, nurse case managers, adjusters, and attorneys regarding patient progress.
• Assist with patient expectations and care planning, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
• Organize cultural moments to recognize and appreciate patients.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices.
• Provide general office, receptionist, and clerical support to assigned locations.

Requirements:

• High School Diploma Oregon GED
• Excellent customer service skills
• Proficiency Indiana Mississippi Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Ability to read, write, and speak English proficiently

Physical Demands:

• Ability to work Indiana a standard office environment with little to no extraordinary environmental factors
• Ability to fulfill office activities, including sitting, standing, movement, communication, and keyboarding.

Job title: Front Office Coordinator Float – North Carolina

Company: Athletico

Expected salary:

Location: North Carolina

Job date: Sat, 28 Sep 2024 03:09:39 GMT